Return Policy
At SophieGrace-Montclair, we do everything we can to keep our customers satisfied. However, it may happen that you wish to return a product. This document explains our return policy in detail.
Conditions for Returns
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You may only request a return after you have physically received the item.
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Return shipping costs are entirely the responsibility of the customer, including any international shipping and customs fees.
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Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.
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Trying on is allowed, but wearing the item is not permitted.
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Ordering multiple sizes of the same product with the intention of partially returning is not allowed.
Return Process
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Request your return by emailing us at info@sophiegrace-montclair.com within 14 days of receiving the item.
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You will receive the return address of our supplier (located in China).
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Ship the item back at your own expense, including any applicable customs or shipping fees.
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We strongly recommend using a shipping method with tracking (Track & Trace).
Refunds
Once the returned item is received and approved based on its condition, the purchase amount will be refunded within 14 days via the original payment method.
Liability
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We are not responsible for lost packages if the tracking information shows that the item was delivered to the address provided by the customer.
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If an incorrect address was provided, this is the customer's responsibility.
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Address errors must be reported within 24 hours of placing the order.
Contact
For any questions about returns, you can reach us at:
Email: info@sophiegrace-montclair.com